Automating Knowledge Base Updates for AI Chatbots using Google Docs and n8n
In this article, we will explore how to create a simple automation that lets clients update their AI chatbot's knowledge base using Google Docs. This solution aims to solve a common problem where clients need to update their AI agent's information without requiring technical knowledge or new accounts.
Introduction to the Problem
Introduction to the problem of updating AI chatbot knowledge bases
The goal of this tutorial is to make an AI agent, such as a chatbot or voice agent, and then allow clients to update the information inside of it without requiring technical knowledge or new accounts. The solution involves using Google Docs and the n8n automation tool to connect to VoiceFlow, a platform for building and deploying AI chatbots.
Setting up Google Drive Trigger
Setting up Google Drive Trigger
To start, we need to set up a Google Drive trigger using n8n. This involves creating a new workflow and adding a Google Drive node as the trigger. We can then set the schedule to check for changes involving a specific folder, in this case, the "Conor Test Folder". We also need to connect our Google Drive account to n8n, which involves following the instructions in the n8n documentation.
Downloading and Converting Files
Downloading and Converting Files
Once we have set up the Google Drive trigger, we need to download the file from Google Drive and convert it to a format that can be used by VoiceFlow. We can use the n8n download operation to download the file by ID, and then convert it to a Word document using the n8n conversion node.
VoiceFlow API Integration
Integrating with VoiceFlow API
Next, we need to integrate with the VoiceFlow API to upload the converted file to the knowledge base. We can use the n8n HTTP request node to send a POST request to the VoiceFlow API with the file attached. We need to make sure to pass the correct headers, including the API key and the file name, and set the content type to multipart/form-data.
Testing the Integration
Once we have set up the workflow, we can test it by clicking the "Test" button. This will trigger the workflow and upload the file to the VoiceFlow knowledge base. We can then check the VoiceFlow dashboard to see if the file has been uploaded successfully.
Final Tips and Additional Features
Final Tips and Additional Features
Finally, we can add some additional features to the workflow, such as error checking and email notifications. We can also use this workflow as a starting point and modify it to fit our specific needs.
Conclusion
In conclusion, this tutorial has shown how to create a simple automation that lets clients update their AI chatbot's knowledge base using Google Docs and n8n. By following these steps, we can create a workflow that downloads a file from Google Drive, converts it to a format that can be used by VoiceFlow, and uploads it to the knowledge base.
Additional Resources
For more information on how to implement this solution, please check out the resources below:
- n8n documentation: https://docs.n8n.io/
- VoiceFlow documentation: https://docs.voiceflow.com/
Example Use Case
This solution can be used in a variety of scenarios where clients need to update their AI chatbot's knowledge base without requiring technical knowledge or new accounts. For example, a company can use this solution to allow their clients to update their business information, such as their address or phone number, without having to log in to a new platform.