Introduction to IT Services and IT Service Management

Hello ladies and gentlemen, welcome back to ServiceNow 911. We are continuing the series of ITIL foundation and ITIL fundamentals. In this video, we will understand three important concepts: what is a service, what is an IT service, and what is IT service management.

What is a Service?

Introduction to Service Definition A service is something a provider does for a consumer to create value for both parties. While many services involve IT, not all services are IT services. The definition says that we have two parties here: one is the service provider, which is providing the service, and the second is the service consumer, which is consuming the service. In both cases, for both of these parties, there should be some value created, and both of these parties should be benefited by it. If that is happening, then we call it a service.

Understanding the Value of a Service

Understanding the Value of a Service You can measure this value in various other ways, like monetary profits, non-monetary, your reputation, and so on. There are various advantages, and there are various ways to measure these services, to measure this value which is provided by the services by the service provider to the service consumer.

Example of a Service

Example of a Service Here, I have given the example of a haircut. A haircut is a service that provides value to the customers, even though it might be used here for booking appointments. So, this is not a complete IT service, but it is a service because we are getting the value from it. But it is not the core of that particular service, though we are using it either for booking appointments or doing the payment.

What is an IT Service?

Introduction to IT Service Definition An IT service is a service where IT is at the core. It means without IT, the service is not at all possible, or even though it is possible, it is very, very difficult. An IT service is a service where IT is enabling the provider to deliver value.

Example of an IT Service

Example of an IT Service Microsoft 365 and AWS are the IT services because they rely entirely on IT infrastructure. So, cloud services are complete IT services because if you do not have IT infrastructure, there, if you do not have servers, if you do not have a network, the providing service of cloud is not at all possible.

Difference between a Service and an IT Service

Difference between a Service and an IT Service The difference between a service and an IT service is that in an IT service, IT is at the core. Both are the same, but the dependency on IT should be there if you call it an IT service.

What is IT Service Management?

Introduction to IT Service Management Definition IT service management refers to the structured process and management practices used to design, deliver, and manage IT services efficiently. IT service management ensures that IT services provide value while minimizing the cost and risk to the consumer.

Standardization of IT Services

Standardization of IT Services We are standardizing these IT services so that it will have maximum output but minimal cost and everything associated with it. We are doing that on the basis of our experience, our outcome, our interaction with the customers.

ServiceNow and IT Service Management

ServiceNow and IT Service Management ServiceNow is providing out-of-box things, so what are these out-of-box processes that ServiceNow is providing? ServiceNow has output, ServiceNow has experience, ServiceNow has inputs from the customers, okay. That's why ServiceNow is standardizing all these things and providing it as out-of-box things to all IT customers.

Example of IT Service Management

Example of IT Service Management An IT department using IT service management practices to manage and support cloud services for a company. So, that IT department is using standard processes, and these standard processes are based on various recommendations, real-time implementation experiences, and all and all after all these things.

Conclusion

Conclusion In this video, we understand what is a service, what is an IT service, and what is IT service management. If you have any questions, let me know. I will come up with more such questions so that it will clear your concept. Thank you so much, subscribe to the channel, bye-bye.